Bud is a Canadian citizen who was naturalized in the United States in 2000. He has a post graduate degree in political science with an emphasis on history and governance. In his professional career (for example, as a Partner at Deloitte) Bud advised executives of global marquee companies like: Microsoft Europe, Korea Telecom, Whirlpool, the Overseas Chinese Banking Corporation, and Saudia Air on how to improve the performance of their organizations. This experience gave Bud the opportunity to live in and develop integrate insights into distinct histories, cultures, and political systems.
Bud has authored many publications including his award-winning book “Customer Driven Change.” He used this body of work to establish a professional speaking career where he talked about human centered management topics in cities such as: Istanbul, Johannesburg, Hong Kong, Miami, Paris, Athens, and Mexico City.
Bud continues his speaking career with dozens of hours of PowerPoint supported talks to enrich cruise itineraries in Eastern North America down through the Caribbean. Major theme areas are discussed below.
My wife and I enjoy the cruise experience. In particular I enjoy the on-board enrichment talks.
My Business Career
My business career has prepared me to be an enrichment speaker. I am a Canadian citizen and naturalized in the US about 25 years ago. For more than forty years I advised executives of marquee global companies on how to improve the performance of their organizations. Highlights include:
• Deloitte: Partner – Human Resources Strategies
• Willis-Towers-Watson: Practice Leader – Mergers & Acquisitions
• Ipsos: SVP and Global Director of Consulting Services
• Vistage: CEO Group Chair
• Government of Canada: senior advisory and operational roles
• Pearson International Airport: VP HR & Retail Contracting
See my LinkedIn profile for a complete resume.
My Business Speaking Career
I used my business career to build my professional speaking career. First I authored many works including my award winning book Customer Driven Change. I used this platform to speak extensively in Canada and the US as well as internationally where I informed audiences on topics such as:
• Athens: the call center dilemma
• Istanbul: the future of customer research in retail
• Johannesburg: the changing customer profile at Toyota
• Jeddah: strategies for measuring customer preferences
• Hong Kong: creating an innovation culture at Experion – Asia
• Singapore: Customer service in retail banking
• Seoul: avoiding the “six o’clock employee” syndrome
My Continuing Speaking Career
When I retired I continued my speaking career in businesses and not-for profits, like Osher “the lifelong learning institute” where I’ve adapted my speaking to personal interests in the channels of: history, politics, and world affairs. I now have about 20 hours of PowerPoint supported talks in theme areas such as:
• How the United States Created Canada
• A Boomers Look at Canadian & American Cultures
• The US Civil War & the Canadian Paradox
• (note: my next scheduled talk is on: Colonialism in the Caribbean)
My talks are never canned, I tailor each one to the audience. An example of my speaking content is in the “presentations” box below.
My audiences appreciate the dedication I have to me work. I can assure you that Americans will see their history in a new light; Canadians will get a deeper appreciation for their past; and others will know why the countries share the longest undefended border in the world.
Currently I speak at the University of Richmond, Osher, with a passion to help Americans understand their northern neighbor.
In my career I spoke constantly to executive retreats and continued this on the speakers platform internationally - Europe, Asia, and North America.